Customer success Manager - Land Domain

TYTAN Technologies

The PACE is fast. The expectations are high. The contribution matters. Working at TYTAN is more than a job, this is a mission. We thrive, think big, and hold ourselves to the highest standard. Our mission and values guide everything we do, and we're looking for people who thrive on ownership, embrace challenges, and are energized by meaningful work. If you're motivated by impact and thrive in dynamic environments, you'll fit right in.

At TYTAN, we aim to set a global standard in autonomous air defense with AI-driven, cost-efficient systems that counter unmanned aerial threats at scale. We protect people. We protect critical infrastructure. We protect Europe’s sovereignty.

We are looking for a commercially minded and analytical Customer Success Manager – Land Domain (m/f/d) to ensure that our customers have the best possible experience and results from using TYTAN products. You will be the first point of contact to our customers after our products have been delivered and support our customers during the entire product life cycle. Your mission is to optimize customer satisfaction while giving meaningful customer feedback back to our development and operations teams. This role is ideal for someone who enjoys working with defense customers, understanding and solving their problems as well collaborating across various functions at TYTAN.

Your Roadmap to Make an Impact

Product Lifecycle Management

• Act as the primary point of contact for users and customers of TYTAN products, managing the full product lifecycle in alignment with customers (e.g., product updates, maintenance, replacements)

• Provide first-level technical support for TYTAN products, based on a technical understanding of how to operate them

• Connect users with TYTAN experts, e.g., in cases of repair or maintenance

Training and Customer Learning

• Understand current and future training needs of users

• Plan and coordinate training sessions, involving relevant TYTAN-internal and external stakeholders

Customer Experience and Feedback

• Ensure a consistently excellent experience with TYTAN solutions in the field by systematically gathering customer feedback and deriving and implementing actions

• Gather new and upcoming customer requirements and requests for new functionality; evaluate and prioritize them as input for product management and future updates

• Gain insight into how TYTAN products are used in the field and provide input for concept of operations (CONOPS) development

Cross-Functional Collaboration

• Collaborate closely with sales and product management, aligning on feature requests, product improvement ideas, and upsell and cross-sell opportunities

• Stay in close touch with engineering and operations to deliver best-in-class customer support and ensure smooth delivery of maintenance and product updates